Cambridgeshire and Peterborough CCG 111 service:

Important information

We are gradually launching a 111 service in Cambridgeshire and Peterborough from this week. The service will be launched in Cambridgeshire, not including Peterborough, tomorrow (12 November 2013) from mid-morning.  The service will then be launched in the Peterborough area on 28 November

 

111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

 

The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

 

You should use the NHS 111 service if you need medical help or advice urgently but it’s not a life-threatening situation.

You should call 111 if:

·        It’s not a 999 emergency

·        you think you need to go to A&E or another NHS urgent care service;

·        you don’t think it can wait for an appointment with your GP; or

·        you don’t know who to call for medical help.

 

For less urgent health needs, you should still contact your GP in the usual way.  For immediate, life-threatening emergencies, you should continue to call 999.
It is likely that the 0845 46 47 NHS Direct number will be closed down in the near future subject to approval from NHS England. We will continue to keep you updated on the 111 service in the Cambridgeshire and Peterborough area.